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About Us
Vintage Wine and Port Ltd is an independent UK wine merchant specialising in fine Bordeaux wine and vintage Port for birthdays, anniversaries, corporate gifts and weddings.As we stock over 1000 wines from 1910 onwards, most occasions can be accommodated! For those years where the vintage is poor, we may be able to offer vintage ports, or provide advice on other alternatives.
Our wines are always priced very competitively. We can deliver direct to you or to the recipient of your gift. For a small additional charge, the wine can be packaged in a beautiful, silk-lined wooden presentation box with tasting notes and a personalised message (see delivery and packaging).
Our promise to you
Our business reputation is built on returning customers and referrals. We understand that buying quality wine online can be a somewhat daunting prospect for the uninitiated. However the advantages of buying wine online are price and choice.
Overall our prices are typically 20% - 30% cheaper than high street merchants. We also compare prices with online merchants to ensure that we offer the most competitive price. In the unlikely event that you can find the same wine, in the same condition cheaper within 7 days - we will refund the difference.
We also understand that you do have a choice with who you shop with and what you buy. Our aim is to stand out by offering you a level of service and commitment way above any other direct seller. Key to this, is providing you with the right information and re-assurance to enable you to buy with confidence. Our commitment to you is that:
- Our minimum order quantity is just one bottle. Many direct retailers only offer wine by the case or a minimum order value.
- We guarantee our wines even from mature vintages.
- All of our wines are advertised with a photograph and a condition report so you can see exactly what you are buying.
- Our wines are sourced from the best possible provenance and are stored in perfect cellaring conditions.
We always strive to offer an unsurpassed level of service. If you are happy with our service please tell others. If you are even slightly unhappy please tell us. We are always interested to hear how we might be able to improve - so please contact us with any suggestions or advice.
Our refund and price match guarantee policy
We want you to buy with confidence and get the maximum amount of enjoyment from your wine. We guarantee our product range for up to three months after purchase (with the exception of bin ends which are clearly marked).
- If you are unhappy with the product for any reason and have not opened or damaged the bottle just return it, in its original packaging, within three months of purchase for replacement or a full refund (excluding the return postage). We recommend that you keep proof of postage as we can only initiate a refund once we have received and inspected the wine.
- Should the wine be opened and found to be corked and under guarantee, return the bottle in its original packaging for a full credit against a future purchase. The credit must be used within a calendar month. We are not able to offer further credits against wines purchased using the original credit.
Our price match guarantee is conditional on you supplying us with details of the wine and the retailer (including contact details) within seven days of the purchase. The wine must be available, in stock and guaranteed. Unfortunately we cannot offer a price match if the wine has been purchased by a company or individual involved in the wine trade.