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For assistance or to order by telephone please call 02380 813184
Postage and packing
We aim to deliver within 72hrs (excluding weekends) however please allow 3-4 working days during busy periods. Charges are as follows:
- UK orders, any quantity,under £100: £6.95
- UK orders over £100: FREE
- Outside UK: We currently only deliver to the EU. Delivery costs are £19.95 for single bottles of wine in a post safe package. Please Contact Us to discuss options.
We use the secure HSBC payment service to process Visa, Mastercard, JCB or Solo cards for orders. Please note that we can no longer accept AMEX cards.
Be assured that we will not disclose any of your personal details to third parties - see our Privacy and Data Protection Policy at the bottom of the Terms & Conditions page for more details.
Delivery Our couriers will attempt to deliver the goods up to 3 times. If they are unable to deliver because no-one is at the delivery address, they will leave a card with their contact details so that the delivery can be re-arranged or the wine collected at the local post office. Should a delivery be refused by a customer, or the customer is unavailable for receipt of the goods and the goods are returned to us, an additional charge will be made for redelivery. You can request that a wine be left at the local post office. You can also request that the wine is left in a safe place, such as a garage or at a neighbour's house, though this is ENTIRELY AT YOUR OWN RISK. In the event that you request that your wine is left somewhere, and it is not possible for the courier to obtain a signature confirming receipt, we will be uanble to provide a refund if the wine goes missing. Please note that WE CAN DELIVER TO AN ALTERNATIVE ADDRESS (such as your work address) if this is more convenient.
