Terms and Conditions
Vintage Wine and Port Ltd is an independent retailer offering fine wines with a service that delivers total satisfaction. If you have any suggestions or comments please email us at email@example.com
- All wines are offered to UK customers as duty paid including taxes where applicable.
- We never substitute products and will always deliver the exact bottle that you have ordered. If for some reason we are unable to supply the appropriate we will contact you to offer an alternative.
Just browse our catalogue put any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Order by telephone and payment by cheque option are also available. We only accept orders if you are over 18 years of age. We operate a signed for service and our couriers are instructed to only leave purchases with adults over 18. We cannot deliver to PO boxes.
We accept Switch, MasterCard, Visa and American Express and Paypal. Payment is via Global IRIS secure payments - you will be directed to the secure payment site for payment. We do not store any credit details.
Sale contract. This contract to purchase goods from Vintage Wine and Port is conditional on the product being shipped.
Condition of bottles. All our bottles are stored in ideal temperature and humidity controlled conditions. Some bottles due to their age may have labels that are wine stained, torn or faded. Wherever possible. we indicate the condition in the condition report. If you are not happy with your purchase return it to us unopened within three months in the original condition for a full refund.
All descriptions of the bottles on this website are the opinions of the Vintage Wine and Port and it's employees. VWP accepts no liability as to the nature of the content.
Shipping And Handling
Our delivery costs are indicated on the shopping basket page. If you have any special conditions just notify us in the delivery instructions box or contact us. Please try and specify an address where the recipient will be present (office, neighbour, etc) as our couriers are instructed to leave the purchase with a responsible adult. Delivery prices include postage and standard packing. UK delivery is free for any orders over £100. Orders can be delivered to most International Countries (please contact us for delivery prices).
International Delivery. We offer an international service to most countries and prices for delivery of 1-12 bottles are indicated when you enter your details in the checkout. For larger quantities we will contact you with a shipping quotation. However, there are some countries that we are unable to deliver to due to restrictions on the import of alcohol. Our shipping charges are for shipping only. The purchaser will be liable for any additional charges (e.g. local import duties and taxes).
* We cannot deliver Next Day to Northern Ireland, Scottish Highlands and Islands. Please note that surcharges may be applicable on NI Postcodes due to additional courier charges. We may also charge a surcharge for Scottish Highlands and UK Islands. In this event we will contact you with option of proceeding or cancelling with a full refund.
As the transaction relates to the sale of alcohol we are obliged to operate a signed-for courier service. Our responsibility is to deliver your precious gift to a resonsible adult at the delivery address. Please ensure that the parcel is delivered to a manned address where someone will be available to sign for it. You may want to consider other options such as delivering it to a work address. We will attempt to deliver the parcel up to two times. If the parcel is returned us we reserve the right to charge for return postage costs incurred by us. In some circumstances, you may specify a secure location for the wine to be left (e.g. in a garage or neighbour). However, this is AT YOUR OWN RISK and we cannot accept responsibility if the parcel is subsequently stolen or damaged.
Our couriers standard delivery is Monday to Friday 0800 -- 1800. They operate a premium rate Saturday service. They do not deliver on Sundays or bank holidays. If a responsible adult is not available at the delivery address to receive the gift, a card is left with contact details. One more drop is attempted at a convenient requested day. If the delivery is again unsuccessful an additional charge is made. Our couriers will not deliver to anyone who is under 18 and proof of age may be required. We do not deliver to PO box numbers.
We cannot deliver a Next Working day Service to Northern Ireland, Scottish Highlands, Islands including IoM. Couriers charge us an excess for these locations and we may have to pass that on - in which case we will contact you before sending the order. If you do not wish to proceed, then you have an option to cancel the order.
We only offer wines that we have in stock. Our stock list is live at all times.
Where applicable, VAT is charged on appropriate goods and services at the prevailing rate and our VAT number is included on the invoice. Most of our wine is sold under the Global Margin Scheme and so no Input tax has been claimed by us on the transaction.
Credit Card Security
All credit card transactions are carried out through teh Global IRIS site using SSL technology. This is a totally secure site. You can telephone your credit card details or send a cheque for peace of mind, we also accept BACS and IBAN payments. Note that we will no ship your order until funds have cleared.
Unlike many other wine merchants we guarantee our wines and ports for three months after purchase. If you are unhappy with the product for any reason just return it unopened, in its original packaging, within three months for a refund or replacement. Should the wine be spoiled upon opening within three months of shipping we will provide a replacement or credit against a future purchase. In the event that a wine is found to be spoiled and is within guarantee, please notify us by email within 2 days of opening so that we may have the opportunity to verify the claim. We may require the bottle and contents returned to us should we request it. Please note that we will not replace a wine if the cork is soft as this is common with older wines where the liquid has been in contact with the wine for a prolonged period of time. Older wines are particularly fragile and as we have no control over how the wines are stored we can not guarantee them beyond 3 months from purchase.
If the wine or presentation case has been damaged during transit - please notify us within 3 days from receipt so that we can arrange its return and issue a replacement.
Some wines are excluded from our guarantee. These are clearly marked as special offers and may include bin ends or wines of exceptional age and rarity with low ullage levels. These wines are clearly marked as such and are sold as seen. As with all internet purchases you have an option to return 'bin ends' unopened within 7 days for a full refund.
If you need to reach us, please go to the contact us section of the website or email us at firstname.lastname@example.org.
Privacy and Data Protection Policy
We NEVER disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We do not send random marketing emails to personal email addresses (spam).
Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Issue a unique identifier (e.g. customer login)
- Monitor customer account status beyond that required for individual purchases
- Only disclose information to third-parties for goods delivery purposes
We will not disclose or sell your details to any other company or organisation.
Limitation of Liability
Vintage Wine and Port Ltd shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods or from their use or damage. We shall not be liable for any losses incurred in the delay or non-delivery of your wine.
Care must be taken when opening all bottles, so as to prevent injury or damage.
Copyright and intellectual property rights
The design, trademarks, logos and intellectual rights to all parts of this web site belong to Vintage Wine and Port and must not be used without our express permission.
By providing your details on our website you consent to Vintage Wine and Port maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.
If you purchase or register with us you agree to be bound by these terms and conditions.
We reserve the right to vary these conditions from time to time.